See this logo? Looks nice, doesn't it? You'd think so. But you'd be wrong.
THEY RIPPED US OFF AND THEY WON'T ACKNOWLEDGE ANY CONTACT...
We ordered their products in January for birthday gift to son who lives in Hawaii. The owner of this company called, said they couldn't ship to a P.O. Box and they would refund our money.
THAT WAS FOUR MONTHS AGO. NO REFUND, NO CALLBACK, NOTHING.
We've called them and emailed them and they are totally ignoring us. They don't even have the decency to reply. I found this company at Hawaii Magazine online where this company was recommended by that magazine. That magazine will be hearing from me as well as the Chamber of Commerce in Las Vegas where this company is located. This company orders food made in Hawaii, has it shipped to their warehouse in Las Vegas and ships via FED EX from the warehouse. I would have been a regular customer but now not only will I not order from them again, I will be happy to tell everyone do not trust this company. It could have been so different and I would have been recommending this company. Like Julia Roberts says to the sales lady in Pretty Woman, "BIG MISTAKE".
So maybe you nice folks could participate in a little social media experiment.
Here is Hawaiian Food Online's Facebook page.
In the upper right hand corner is a "Recommendations" section. We already added an entry using our screen name Hawaii Ripoff, and we'd really appreciate it if you could visit the site and make a recommendation that they take responsibility and refund our money. Mention our ORDER NUMBER 5280. The total amount is $59.99. It is not a huge amount of money but it is something that I cannot stand: Dishonor.
NOTE: They have not called me but they sent me a one line email saying he would check to see if the package was not delivered. I emailed back and said this was not difficult, that a package was not sent and again reminded him about FED EX canceling the order and that they did not pick up a package. It took my hubby getting involved, getting a Facebook account which we do not want to have, and leaving the message on their Facebook page, for the company to even respond to my latest email. We will see if I do get my refund. In the meantime other people could email this company since they are trying to close the door on their Facebook page, but it is still possible to add a comment on their Facebook page.
orders@hawaiianfoodonline.com is the email. Thanks to anyone who takes the time to show a company the strength we little people have when we get together.
SECOND NOTE: Thank you everyone for your assistance. The company emailed hubby and the check is in the mail. I filed a formal complaint with BBB and they sent papers to the company. I told the BBB I would let them know when the check gets to me and has cleared my bank. I don't trust that company at all now. But thanks for sending the emails. I am sure that put the spark under their response. I will write a post with a summation when this is finally over.
46 comments:
Sorry you got ripped off. I hate when that happens. I don't do Facebook, or I'd be inclined to help you out.
It's so annoying when a company does something like this. It looks like they've removed the recommendations section on Facebook?
Ms.A, thanks but they removed the Recommendations section on their Facebook page anyway.
Gail, Yes they did. The customer service for this company is nonexistent.
Oh this just frosts me. I am sorry this has happened to you. I am not on facebook. I hope you eventually get it sorted out.....what bad pr for them...they are not too smart are they. think of you often, chin up.
GEEEEZ! That is why I bend over backwards to make customers happy, I like rewarding their trust!
this sucks...or they do...but that is one of the benefits of social media...verizon internet is horrible in my area and it took going after them on twitter to get a response...they fixed it...for a couple weeks but it is back at it again...good job exposing them...
I will send them an email since they have removed their recommendations link on Facebook. I will mention that since I read about this they will NEVER have any of my business. Hope you get that money back.
Thanks for the heads up. I sometimes order coffee from Hawaii, so this is good for me to know.
I will DEFINITELY email the company! AND you will prevail! I've seen the power of the blog at work against these rip-offs!
All the best!, Eileen
Have they not heard of social media? Are they unaware of how many people you can relay this information to?!
Pearl
I will send an e-mail and will hope to hear about a positive outcome for you. Great idea to get your blog friends involved.
Did you send them a link to this post?
Maybe this story would inspire Dave Carroll to write a song about it. His band did a great job with his sad customer experience at United Airlines.
Here's his web site http://www.davecarrollmusic.com/ubg/
Oh just one question - (not that this matters) gift was for a someone who lives in Hawaii and it was Hawaiian food being sent from Las Vegas - so why wouldn't you just order it from a Hawaiian place?
Thanks for the info. I will steer clear of them. I don't do Facebook so I can't help on that front.
Cinner, Thanks. This company got my dander up.
Betty, It is the injustice of it that gets me.
Gary, You always make us happy.
Brian, thanks. I am reaching out to everyone I can to expose this co.
DJan, I appreciate you getting behind the cause.
Mama Zen, this is the first bad experience for me buying online.
Eileen, I appreciate your help.
Pearl, they don't seem to care. Today I filed a formal complaint with the BBB in Las Vegas.
Jeanie, I hope to reach as many people as possible to show this company that disregarding a customer is a big mistake.
Mami, good idea. I will do that.
lisleman, the co has food shipped from HI to their warehouse in Las Vegas and ship from Las Vegas. I was under the impression they were in HI too.
R.J., I hope this doesn't ever happen to you. I have always had such good service buying online.
Left my two cents with them. That is HORRIBLE! I'm with you, I hate dishonorable companies!
If you paid by credit card, you can contact visa etc. and do a "charge-back". They will take the money from that company's bank account and give them 30 days to disprove your claim.
Donna, Thank you for joining us. I am sure the emails are helping.
English Rider, we don't have credit cards. Only debit cards and cash. No charging in our life.
Shame on them. That is so not cool.
I just went to their site and saw your comment and the "recommendation" section-- So it's still there. (Now I'm pretty sure it won't be there for long.)
hope you get a fast solution-- finally.
xo jj
When I encounter rip-offs like this, particularly where they have taken money and will not respond, write a letter to the Attorney General for your state.
Most state AGs have consumer fraud divisions - companies like these can ignore complaint lines or even the BBB but they cannot ignore an official inquiry from a state justice department where they could face CRIMINAL charges.
I'm on Facebook so I'll see what I can do. I will also send an email. It's particularly nasty when something like this happens because it makes us lose our trust in everyone. Good luck, Babe!
It is still possible to write on the Facebook page, upper right corner. I did. Those turkeys.
Hope you get this settled, I went to Facebook and spent several minutes trying to find your page. Came back to tell you I couldn't find it and finished reading your post...duh! (should of read it completely before I went looking) Let us know how you make out...Hugs
I would not hesitate to call the District Attorney. They only go after companies once they have heard multiple complaints. You might just be the drop of water that spilled over the edge.
That is so wrong!
I will send an eamil.
Margie
I really admire your following up on this and not standing for it. I don't do facebook but will look them up and send an email, though the public humiliation of facebook is probably more effective. I think if more of us took the time to complain and see things thru, we might find companies behaving better. I think they count on us caving...
Hoping you get full compensation and more...
Maggie X
Nuts in May
Joanna, What this negative attention has done is get them to email us finally and say they will check into it, as if they just now heard from us. It must have been invisible emails and silent phone messages I have been leaving all this time.
Robert, thanks for the info, I am open to all suggestions.
heart, yes I see our comment is still there. As well as some from our friends. Thanks for your help.
Bernie, we all have to stick together don't we?
English Rider, another good suggestion. Thanks.
Margie, thank you. I would not hesitate to send an email if someone I know got ripped off. This company acted like I didn't exist until I asked hubby to get involved and now I asked all of you to help too.
Stickup, one of my last phone messages I left for them was that I was not going to give up and I would be doing everything I could to get their attention to make them do the honorable thing.
Maggie May, thank you very much.
I know the feeling of helplessness that comes over you when you first start to get nowhere!!
Man, that really sucks!! I never buy anything on line. I'll go over there.
I'm with you all the way!
Good on you not to take this lying down! I'll email them too - gahh, I hate rip-off merchants! Sorry you had the disappointment of not giving the gift you wanted to your son, that is as bad as the actual being scammed, isn't it? Grrrr..
Dave, yes indeed. One of the buttons in me is to be ignored.
Otin, I will not buy from a company I don't already know from now on. This has been worse than what I put here. I kept it short and simple.
Anne, thanks for the backup.
Shrinky, you so understand.
Ugh. So sorry to hear of that. Rip offs just make me mad and I would like to rip their faces off. Man. I am sure violent today. Sorry. Composure regained. Anyhow...most of us can't afford to be ripped off. It's a shame. You go get 'em.
I will send them an email right this second!
Rebevvkah..
We appreciate your concern..any and all issues with Customers are handled as quickly as possible..We do many giveaways also with our Company...to help others..once again we consider this a private matter with our client which has been addressed..Please remove any negative comments as I stated this matter has been addressed.
Mahalo
From: "Rebeckah Leatherman"
Sent: Sunday, May 29, 2011 7:43 AM
To: orders@hawaiianfoodonline.com
Subject: SPAM-MED: Can you please address this for my friend?
She posted this on her blog. My blog is much larger with a greater audience. I will post about your company also if you do not address. Thank you.
Sincerely, Rebeckah Leatherman
of Life with Kaishon
We already added an entry using our screen name Hawaii Ripoff, and we'd really appreciate it if you could visit the site and make a recommendation that they take responsibility and refund our money. Mention our ORDER NUMBER 5280. The total amount is $59.99. It is not a huge amount of money but it is something that I cannot stand: Dishonor.
count me in....i'll go over there right now and see what i can do !
It is very sad when companies rip customers off! :(
I'm happy to see you taking an aggressive approach toward making this company address their wrong-doing. Hope you get your money back!
It doesn't matter the amount, it's just plain wrong for them to treat you in this manner. I'm glad you're contacting the BBB. I hate when companies rip people off.
I wish everyone would actively work to correct stuff when they get screwed. Good work -- and here is hoping for your refund.
Any luck yet?
Ah, good to see things resolving themselves as I got down the page.
This is the one reason I really prefer to go to a normal shop if I can - I like to be able to bang on the counter and ask for things to get sorted. I guess you found a way of banging on their virtual counter!
I don't do Facebook either but am glad that you got results.
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