May 27, 2011
Do Not Trust This Company
See this logo? Looks nice, doesn't it? You'd think so. But you'd be wrong.
THEY RIPPED US OFF AND THEY WON'T ACKNOWLEDGE ANY CONTACT...
We ordered their products in January for birthday gift to son who lives in Hawaii. The owner of this company called, said they couldn't ship to a P.O. Box and they would refund our money.
THAT WAS FOUR MONTHS AGO. NO REFUND, NO CALLBACK, NOTHING.
We've called them and emailed them and they are totally ignoring us. They don't even have the decency to reply. I found this company at Hawaii Magazine online where this company was recommended by that magazine. That magazine will be hearing from me as well as the Chamber of Commerce in Las Vegas where this company is located. This company orders food made in Hawaii, has it shipped to their warehouse in Las Vegas and ships via FED EX from the warehouse. I would have been a regular customer but now not only will I not order from them again, I will be happy to tell everyone do not trust this company. It could have been so different and I would have been recommending this company. Like Julia Roberts says to the sales lady in Pretty Woman, "BIG MISTAKE".
So maybe you nice folks could participate in a little social media experiment.
Here is Hawaiian Food Online's Facebook page.
In the upper right hand corner is a "Recommendations" section. We already added an entry using our screen name Hawaii Ripoff, and we'd really appreciate it if you could visit the site and make a recommendation that they take responsibility and refund our money. Mention our ORDER NUMBER 5280. The total amount is $59.99. It is not a huge amount of money but it is something that I cannot stand: Dishonor.
NOTE: They have not called me but they sent me a one line email saying he would check to see if the package was not delivered. I emailed back and said this was not difficult, that a package was not sent and again reminded him about FED EX canceling the order and that they did not pick up a package. It took my hubby getting involved, getting a Facebook account which we do not want to have, and leaving the message on their Facebook page, for the company to even respond to my latest email. We will see if I do get my refund. In the meantime other people could email this company since they are trying to close the door on their Facebook page, but it is still possible to add a comment on their Facebook page.
firstname.lastname@example.org is the email. Thanks to anyone who takes the time to show a company the strength we little people have when we get together.
SECOND NOTE: Thank you everyone for your assistance. The company emailed hubby and the check is in the mail. I filed a formal complaint with BBB and they sent papers to the company. I told the BBB I would let them know when the check gets to me and has cleared my bank. I don't trust that company at all now. But thanks for sending the emails. I am sure that put the spark under their response. I will write a post with a summation when this is finally over.
Posted by CiCi